WhatsApp Business API — Overview
Whoxa CRM integrates with the WhatsApp Business Platform (Cloud API) powered by Meta. After purchase, you must connect your WhatsApp Business Account (WABA) so the CRM can send and receive messages on your behalf.
What You Need
| Requirement | Details |
|---|---|
| Meta Business Manager account | business.facebook.com |
| A phone number | Must not be registered on personal or business WhatsApp already |
| Meta Developer App | Set to Live mode with WhatsApp product added |
| System User Access Token | Permanent token with WhatsApp permissions |
Two Ways to Connect
Whoxa CRM supports two connection methods:
| Method | Best For |
|---|---|
| Embedded Signup (recommended) | Quick setup — Meta guides you through the process inside the app |
| Manual Configuration | Advanced users who already have a WABA and credentials ready |
Setup Steps (Manual Method)
The manual connection involves five steps:
- Register a business phone number
- Create and configure a Meta App
- Generate a permanent access token
- Configure the webhook URL in Meta
- Verify and test the connection in Whoxa CRM
Follow the step-by-step guides in this section to complete each step.
Note: Each Whoxa CRM account supports one active WhatsApp Business Account at a time. Connecting a new account will deactivate the previous one.